The JSHealth Vitamins online store provides a "Products Return Shopping Guarantee", so you can shop with satisfaction. Should a product be damaged during delivery, we will arrange to deliver a replacement product without additional shipping costs.

After receiving the products, please check whether the order you received is damaged, incorrect, or missing any items. If the products are damaged or incorrect, customers are advised to reject the damaged and incorrect products directly to the dispatcher on site, and ensure that the order email must be kept for record. 

Products that can be exchanged / returned / replacement: If the products delivered are incorrect, damaged, missing or defective, or if you are simply not happy with your purchase we will arrange an exchange or refund for you within 14 days from delivery. Please process the exchange/refund request within 14 working days after receiving the products. We will not accept any exchange/refund request after this timeline. If the products to be exchanged are sold out, we will refund the payment for the products to your payment method used. Original shipping costs will not be refunded. The customer is responsible for paying for return shipping costs and labels. 

Replacement / refund process: Please email us a clear picture which illustrates the issue with the product, along with the order number and item number to support@jshealthvitamins.com in order to apply for a return, and specify in the subject of the email "JSHealth Vitamins DEALS Return" to ensure a smooth return process. When we confirm that the return conditions are met, you will receive a confirmation email describing the return process. Please return the products together with a copy of the confirmation email. After successfully receiving your returned products, we will arrange a refund in the system. Generally, your payment will be returned to your payment account within 14 working days. 

In determining the interpretation of this Refund Policy, eligibility of exchange or refund of any products and any disputes between us and the customer in relation to this Refund Policy, JSHealth Vitamins Online Store reserves the right of final decision.